Support

Livery Coach has the best support in the limousine software industry. Our annual support and maintenance contract includes “unlimited” telephone and e-mail support, and also includes program and report updates and enhancements throughout the year.

Generally, our standard telephone support hours are Monday through Thursday from 9am to 7pm Eastern Time, and Fridays from 9am to 6pm Eastern Time. E-mail support is often even beyond these hours.

Emergency Support is available 24x7x365. We understand that in the rare event that you have a serious problem, you might not be able to wait until “normal” business hours…since the limousine industry never sleeps!

E-mail: support@liverycoach.com
Phone: (610) 296-7800
Cost: 20% of total software purchase price per year

Support is only required the first year, but nearly 100% of Livery Coach clients renew their support each year because of the value of the updates and improvements as well as the support. Unlike some competitive systems, Livery Coach does not “turn off” if your support agreement expires, although some integration features may cease to function.

Full support terms and conditions are listed in the Support and Maintenance contract.